Shipping Policy — EMs Electronics Tech Store

At EMs Electronics Tech Store, we specialise in Arduino boards, micro-controllers (MCUs), sensors, electronic components, modules, and related accessories. Because many of our products and components are imported, we require additional time to process, consolidate, and deliver orders.

1. Shipping Time

Our standard delivery time-frame is up to 16 days from the date your order is confirmed.

The 16-day time-frame applies because some of our electronic components, including Arduino boards, MCUs, sensors, modules, and accessories, are imported from international suppliers.

Estimated delivery time: Up to 16 days.

While we aim to deliver orders as quickly as possible, delivery times may occasionally be affected by factors outside our control, including:

• International shipping delays
• Customs clearance
• Import procedures
• Supplier or manufacturer delays
• Flight or transport disruptions
• Public holidays
• Unforeseen logistical issues

2. Order Processing

Orders are processed after payment and order details have been successfully confirmed.

For products that are already available locally, processing may be faster. However, products requiring importation may take additional time to arrive before final delivery to the customer.

If an item is temporarily unavailable or requires a special import order, we will communicate with the customer where necessary.

3. Imported Components

All of the products we sell are sourced internationally to provide customers with access to a wider range of electronic components and development hardware.

These products may require additional time for international transportation and customs processing.

4. Delivery Delays

The 16-day delivery period is an estimated maximum standard timeframe, rather than a guaranteed delivery date.

In exceptional circumstances, an order may take longer due to customs, international logistics, supplier delays, or other circumstances beyond EMs Electronics Tech Store's control.

If we anticipate a significant delay, we will make reasonable efforts to inform the affected customer.

5. Tracking

Where tracking information is available, customers may receive tracking details once the order has been dispatched.

Tracking updates may not appear immediately after shipment, particularly while an order is in international transit or undergoing customs processing.

6. Shipping Charges

Shipping charges, where applicable, will be communicated or displayed during the ordering process.

The final shipping cost may depend on the size, weight, destination, and nature of the order.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name
• Phone number
• Delivery address
• Relevant location or landmark

EMs Electronics Tech Store is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact EMs Electronics Tech Store as soon as possible after delivery.

Please retain the original packaging and provide photographs or other relevant information where requested so that we can assess and resolve the issue.

9. Contact Us

If you have questions about your order or shipping status, please contact EMs Electronics Tech Store through our official customer support channels.

We appreciate your patience and understanding. Our 16-day shipping time frame allows us to source and deliver a wider range of quality electronic components that may not always be readily available locally.

Thank you for choosing EMs Electronics Tech Store.